Privacy Policy

1. Data controller

The data controller responsible for personal data processed through this website is Visowu Yiloyi, with its registered office at Bitwy Białostockiej 2/2, Białystok, Poland.

You can contact us regarding any data protection matter by email at [email protected] or by post at the address above.

2. Personal data we collect

We collect personal data in the following circumstances:

When you contact us via the website contact form: we collect your name, email address, the subject of your enquiry, and the content of your message. Submission of the contact form initiates a mailto: action on your device, meaning your message is sent through your own email client and is not processed by any server-side form handler operated by us.

When you contact us directly by email or telephone: we collect the information you provide, including your contact details and the subject matter of your communication.

When you visit this website: technical information such as IP address, browser type, and pages visited may be processed through cookies and analytics tools, subject to your cookie consent choices.

3. Legal basis for processing

We process personal data on the following legal bases as defined in Article 6 of the GDPR:

Article 6(1)(b) - performance of a contract or pre-contractual steps: when you enquire about or engage our installation or maintenance services, processing your contact details is necessary to respond to your request and to take the steps you have asked for prior to any contract being formed.

Article 6(1)(a) - consent: where you have provided explicit consent, for example by accepting analytics cookies through our cookie consent mechanism, we process data for the stated purpose. You may withdraw consent at any time.

Article 6(1)(f) - legitimate interests: we may process certain data where it is in our legitimate interests to do so and those interests are not overridden by your rights and interests. This includes maintaining records of communications for the purpose of managing our business operations.

4. How we use your data

Personal data we collect is used for the following purposes: responding to your enquiry about heat pump assessment, installation, or maintenance services; scheduling and conducting site assessments; preparing installation proposals and service agreements; maintaining records of service work carried out; and communicating with you about ongoing maintenance contracts.

We do not use personal data for automated decision-making or profiling. We do not sell, rent, or transfer personal data to third parties for marketing purposes.

5. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law.

Enquiry records and pre-contract communications are retained for a period sufficient to manage the enquiry and any resulting service relationship, typically not exceeding two years from the last communication where no service contract results.

Where a service contract is formed, records relating to the installation and maintenance of heating systems are retained for the duration of the service relationship and for a period of five years following its conclusion, in accordance with standard civil law obligations applicable in Poland under the Civil Code (Kodeks Cywilny).

6. Sharing of personal data

We do not share your personal data with third parties except in the following circumstances: where it is necessary to provide the service you have requested (for example, coordinating with a specialist ground-source contractor where applicable); where we are required to do so by law or regulatory authority; or where you have given explicit consent to a specific sharing activity.

Any third parties with whom data is shared are required to handle it in accordance with applicable data protection law.

7. International transfers

We do not routinely transfer personal data outside the European Economic Area. Where any transfer to a third country occurs, we ensure that adequate safeguards are in place as required by Chapter V of the GDPR, including reliance on European Commission adequacy decisions or Standard Contractual Clauses where appropriate.

8. Your rights under GDPR

Under the GDPR, you have the following rights in relation to your personal data: the right to access (Article 15); the right to rectification of inaccurate data (Article 16); the right to erasure in certain circumstances (Article 17); the right to restriction of processing (Article 18); the right to data portability (Article 20); and the right to object to processing based on legitimate interests (Article 21).

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law, which is generally one calendar month from receipt of the request.

If you are not satisfied with how we have handled your request, you have the right to lodge a complaint with the Polish supervisory authority, the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, UODO), at ul. Stawki 2, 00-193 Warsaw, or through the UODO website at uodo.gov.pl.

9. Cookies and tracking

This website uses cookies. For detailed information about the cookies we use, their purpose, and how to manage your preferences, please refer to our Cookie Policy. Cookie consent is managed through the consent mechanism displayed at the top of each page when you first visit.

10. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. The date at the top of this page indicates when it was most recently revised. We encourage you to review this policy periodically. Continued use of this website after changes are made constitutes acceptance of the revised policy.